Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we're here to help.

Eligibility for Return:

1. Damaged or Defective Products: If your food product arrives damaged or defective, please contact us within 24 hours of receiving the item to initiate a return or refund.
2. Incorrect Orders: In the rare event that you receive an incorrect item, please notify us immediately, and we will arrange for the correct item to be sent to you.
3. Quality Concerns: If you have concerns about the quality or freshness of the product, please reach out to us within 48 hours of receiving it.

Conditions for Return:

1. Unopened and Unused: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it.
2. Proof of Purchase: Please provide a receipt or proof of purchase when requesting a return.

Return Process:

1. Contact Us: To initiate a return, please contact us via messenger/ WhatsApp or Instagram DM within the specified timeframes mentioned above.
2. Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error (e.g., damaged or defective item).
3. Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process either a refund to your original payment method or exchange the item for a replacement, depending on your preference.

Exceptions:

1. Perishable Items: Due to the nature of perishable food products, we cannot accept returns for items that have been opened or used unless they are damaged or defective.
2. Sale or Clearance Items: Sale or clearance items may not be eligible for return unless they are damaged or defective.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact us at juniors_est21@outlook.com

Note: This return policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.